A track downloads completely first, then plays. The percent on the cover in the player is that download. Tracks you already played or saved start at once.
1
Wait a minute or two
A new track can take a while. The notification The track is taking long to load is normal.
2
Switch to another track and back
Or hover the cover in the player, click Stop loading and start the track again.
3
Check the network
Open Settings -> Network -> Network check -> Check and follow the advice under the result. What the result meansCan’t sign in? On the sign-in screen click Continue without signing in: Settings is there too.
4
Turn off zapret and VPN
Start the track again. It helped? Add exceptions: The app doesn’t work with zapret.
5
Update the app
6
Turn on Skip stuck tracks
Settings -> Audio -> Playback -> Skip stuck tracks: pick 10 s to 60 s. A stuck track is skipped by itself.
7
The same track never plays
Settings -> Storage -> Cache -> Audio -> Clear. Likes and saved tracks stay.
Every track takes 30-60 seconds
Every track takes 30-60 seconds
If SoundCloud itself is blocked for you, tracks go through the project’s servers, which is slower. What to do: The app doesn’t work with zapret.
Only downloaded tracks play
Only downloaded tracks play
The app is offline or cannot reach its servers: All hosts are down or the app goes offline.
Tracks download again every time
Tracks download again every time
Settings -> Storage -> Cache: the Audio cache limit slider is on Off, so a track is deleted after it plays. Move it to the right.
Failed to decode, a track cuts off after a couple of seconds
Failed to decode, a track cuts off after a couple of seconds
The track file in the cache is damaged.
- Open Offline, the Cache tab.
- Hover the track and click Re-download.
Covers and avatars don't load
Covers and avatars don't load
- Open Settings -> Network -> Network check -> Check and look at the Covers row.
- Turn off zapret and VPN and check again.
- Covers are old or wrong: Settings -> Storage -> Cache -> Images & assets -> Clear.
Still broken? Write to us
Attach the track link, the Network check report and desktop.log.