> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundcloud-desktop.fun/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracks don't load or stay at 1%

> The percent on the cover is the track download. If it stops, the network is in the way

export const body_0 = "Attach the track link, the Network check report and desktop.log."

<Info>
  A track downloads completely first, then plays. The percent on the cover in the player is that download. Tracks you already played or saved start at once.
</Info>

<Steps>
  <Step title="Wait a minute or two">
    A new track can take a while. The notification **The track is taking long to load** is normal.
  </Step>

  <Step title="Switch to another track and back">
    Or hover the cover in the player, click **Stop loading** and start the track again.
  </Step>

  <Step title="Check the network">
    Open **Settings -> Network -> Network check -> Check** and follow the advice under the result. [What the result means](/en/fix/network-check)

    Can't sign in? On the sign-in screen click **Continue without signing in**: Settings is there too.
  </Step>

  <Step title="Turn off zapret and VPN">
    Start the track again. It helped? Add exceptions: [The app doesn't work with zapret](/en/fix/zapret).
  </Step>

  <Step title="Update the app">
    [Update the app](/en/install/update)
  </Step>

  <Step title="Turn on Skip stuck tracks">
    **Settings -> Audio -> Playback -> Skip stuck tracks**: pick **10 s** to **60 s**. A stuck track is skipped by itself.
  </Step>

  <Step title="The same track never plays">
    **Settings -> Storage -> Cache -> Audio -> Clear**. Likes and saved tracks stay.
  </Step>
</Steps>

<AccordionGroup>
  <Accordion title="Every track takes 30-60 seconds">
    If SoundCloud itself is blocked for you, tracks go through the project's servers, which is slower. What to do: [The app doesn't work with zapret](/en/fix/zapret#soundcloud-blocked).
  </Accordion>

  <Accordion title="Only downloaded tracks play">
    The app is offline or cannot reach its servers: [All hosts are down or the app goes offline](/en/fix/servers-down#offline).
  </Accordion>

  <Accordion title="Tracks download again every time">
    **Settings -> Storage -> Cache**: the **Audio cache limit** slider is on **Off**, so a track is deleted after it plays. Move it to the right.
  </Accordion>

  <Accordion title="It says the track is unavailable, or it plays 30 seconds">
    What to do: [A track plays only 30 seconds or is unavailable](/en/fix/preview).
  </Accordion>

  <Accordion title="Failed to decode, a track cuts off after a couple of seconds">
    The track file in the cache is damaged.

    1. Open **Offline**, the **Cache** tab.
    2. Hover the track and click **Re-download**.

    Or clear the whole audio cache: **Settings -> Storage -> Cache -> Audio -> Clear**.
  </Accordion>

  <Accordion title="Covers and avatars don't load" id="covers">
    1. Open **Settings -> Network -> Network check -> Check** and look at the **Covers** row.
    2. Turn off zapret and VPN and check again.
    3. Covers are old or wrong: **Settings -> Storage -> Cache -> Images & assets -> Clear**.
  </Accordion>
</AccordionGroup>

<Card title="Still broken? Write to us" icon="life-ring" href="/en/help/contact" horizontal>
  {body_0}
</Card>


## Related topics

- [A track plays only 30 seconds or is unavailable](/en/fix/preview.md)
- [Likes and playlists don't match SoundCloud](/en/fix/sync.md)
- [Wave is empty or plays the wrong thing](/en/use/wave.md)
- [Network check: what the result means](/en/fix/network-check.md)
- [SoundCloud Desktop](/en/index.md)


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