> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundcloud-desktop.fun/llms.txt
> Use this file to discover all available pages before exploring further.

# "All hosts are down" or the app goes offline

> The window you see tells you: an outage on our side or a block in your network

| Window | What to do |
| - | - |
| **All hosts are down**<br />The service is temporarily unavailable, we are already fixing it | Wait. Play your downloads with the **Offline library** button. |
| **Can't reach the app's servers**<br />An outage on our side, or a block by your provider, zapret or a VPN | Click **Status page**. Green there: click **Network check**. |
| **Servers are up, your network can't reach them**<br />A block in your network: provider, DNS, VPN or zapret | Click **Network check** and do what it says. zapret is on? [What to do](/en/fix/zapret) |
| **Main host is down**<br />The main server is down, the STAR servers work | Wait or play your downloads. With [STAR](/en/star) the app keeps working on the STAR servers. |

Closed the window? A **Hosts are unavailable** pill stays at the top, and its **Details** button opens the window again.

## Our outage or your network

<Steps>
  <Step title="Open the status page">
    The **Status page** button in the window, or [status.getsoundcloud.app](https://status.getsoundcloud.app). The page does not open? Look at the **Outside check** line in the window.
  </Step>

  <Step title="It is red there">
    Wait, it is not you. News about outages is in [Discord](https://discord.gg/xQcGBP8fGG).
  </Step>

  <Step title="It is green there">
    Click **Network check** and do what it says under the result. [What the result means](/en/fix/network-check)
  </Step>
</Steps>

<Warning>
  When the service is down, turning a VPN or zapret on and off is pointless.
</Warning>

## Common questions

<AccordionGroup>
  <Accordion title="The app goes &#x22;Offline&#x22; but the internet works" id="offline">
    Open the **Local library** page (the **Offline** item in the side menu) and look at the status at the top.

    | Status | What to do |
    | - | - |
    | **offline mode** | You chose offline yourself (**Continue without signing in** or **Offline library**). Click **Try online again**. |
    | **no internet** | The system sees no network. Check your connection, VPN and proxy. |
    | **server unreachable** | The internet works, the servers do not answer. Open the status page, then **Network check**. |

    **Try online again** re-checks the servers. If they stay silent, nothing changes, and that is normal. Not signed in? When the servers answer, the sign-in screen opens: sign in there.

    Still stuck? Quit the app completely and start it again.

    <Tabs>
      <Tab title="Windows" icon="windows">
        1. Click **^** next to the clock.
        2. Right-click the SoundCloud Desktop icon.
        3. Choose **Quit**.

        The menu is in English whatever the app language is. Still running: **Task Manager** (Ctrl+Shift+Esc) -> `soundcloud-desktop.exe` (portable: `soundcloud-desktop-portable.exe`) -> **End task**.
      </Tab>

      <Tab title="macOS" icon="apple">
        Press **Cmd+Q**. No window: menu bar icon -> **Quit**.
      </Tab>

      <Tab title="Linux" icon="linux">
        Open the tray icon menu -> **Quit**. No icon: close the window, the app exits.
      </Tab>
    </Tabs>
  </Accordion>

  <Accordion title="What works offline">
    Downloaded tracks, saved likes and playlists, and **My files** play. There is no catalog, no Wave and no SoundCloud search: you can search only what is downloaded.
  </Accordion>
</AccordionGroup>

<Card title="Still broken? Write to us" icon="life-ring" href="/en/help/contact" horizontal>
  Attach desktop.log and the Network check report.
</Card>


## Related topics

- [Tracks don't load or stay at 1%](/en/fix/tracks-not-loading.md)
- [Download a track or listen offline](/en/use/offline.md)
- [SoundCloud Desktop](/en/index.md)
- [Error with a number: 500, 502, 404 or 429](/en/fix/errors.md)
- [Network check: what the result means](/en/fix/network-check.md)


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