> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundcloud-desktop.fun/llms.txt
> Use this file to discover all available pages before exploring further.

# Error with a number: 500, 502, 404 or 429

> The number in brackets is the server's answer. What each one means and what to do

export const body_0 = "Attach the number in brackets, what you did, and desktop.log."

## 500, 502, 503, 504

<Steps>
  <Step title="Wait a minute" id="5xx">
    Then repeat the action.
  </Step>

  <Step title="Check for an outage on our side">
    A **Hosts are unavailable** pill at the top or an **All hosts are down** window? That is an outage on our side: [what to do](/en/fix/servers-down).
  </Step>

  <Step title="Look at the status page">
    [status.getsoundcloud.app](https://status.getsoundcloud.app) and the news in [Discord](https://discord.gg/xQcGBP8fGG). Red there? Wait, it is not you.
  </Step>

  <Step title="Only you get the error?">
    Click **Settings -> Account -> Sign Out**, then **Sign in with SoundCloud** and allow access in the browser. Downloaded tracks and settings stay.
  </Step>

  <Step title="Update the app">
    [How to update](/en/install/update)
  </Step>

  <Step title="Every action fails, but other sites open?">
    Open **Settings -> Network -> Network check -> Check** and follow the advice under the result. [What the result means](/en/fix/network-check)

    Can't sign in? On the sign-in screen click **Continue without signing in**: Settings is there too.
  </Step>
</Steps>

<Warning>
  Reinstalling, restarting the computer, switching the VPN server and turning zapret on and off do not help with 500, 502, 503 and 504.
</Warning>

## What each number means

| What you see | What to do |
| - | - |
| **The request was rejected (400)**<br />The server did not accept the request | Try again. Still failing: write to us and attach the log. |
| **Access denied (403)**<br />SoundCloud does not allow this action, or the author restricted access | Retrying will not help. Your own playlist? Sign out and sign in again. |
| **Track not found (404)**<br />Also: **Playlist not found**, **User not found**, **Lyrics not found**<br />Deleted or hidden on SoundCloud | Look for another upload of this track. |
| **The action could not be completed (409)**<br />The data changed in the meantime | Refresh the page and try again. |
| **SoundCloud connection has expired (409)**<br />Your sign-in expired | Click **Settings -> Account -> Sign Out**, then **Sign in with SoundCloud**. |
| <span id="429" />**Too many requests (429)**<br />SoundCloud's request limit | Wait as long as the message says. Music plays: ignore it. Still failing: sign out and sign in again. zapret and a VPN will not help. |
| **Server error (500)**<br />A failure on our side | [The steps above](#5xx). |
| **Server is temporarily unavailable (502, 503)**<br />Or: **SoundCloud is temporarily unavailable**<br />The server or SoundCloud is unavailable | Wait. Still failing: [the steps above](#5xx). |
| **Server did not answer in time (504)**<br />Or: **SoundCloud did not answer in time**<br />The answer took too long | Wait and try again. Still failing: [the steps above](#5xx). |
| **SoundCloud refused the request** with any number<br />SoundCloud temporarily refused the request | Wait a few minutes. |
| **Request failed** with any number<br />Some other error | Write to us and attach the log. |

A **Session Interrupted** window instead of a number? [What to do](/en/fix/session-expired)

## Common questions

<AccordionGroup>
  <Accordion title="Hide the red error notifications">
    Turn off **Settings -> General -> Notifications -> Show error notifications**. Errors are still written to `desktop.log`.
  </Accordion>

  <Accordion title="The Error guide in the app does not open">
    The **Settings -> General -> Help -> Error guide -> Open** button leads to GitHub, which may be blocked. This page is the same guide.
  </Accordion>

  <Accordion title="Captcha, &#x22;You have been blocked&#x22;, &#x22;Working proxies not found&#x22;" id="old-app">
    This is an old version of the app. Other signs of it: **Sorry, something went wrong**, **127.0.0.1 refused to connect**, signing in with a token.

    [Download the new one](/en/install/download) and install it over the old one. You no longer need to set up a proxy or DPI bypass.
  </Accordion>
</AccordionGroup>

<Card title="Still broken? Write to us" icon="life-ring" href="/en/help/contact" horizontal>
  {body_0}
</Card>


## Related topics

- [SoundCloud Desktop](/en/index.md)
- [Paid, but STAR is not active](/en/star/not-active.md)
- [Import from Yandex Music](/en/use/import.md)
- [Discord status, Last.fm and OBS](/en/use/integrations.md)
- [Download a track or listen offline](/en/use/offline.md)


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