> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundcloud-desktop.fun/llms.txt
> Use this file to discover all available pages before exploring further.

# Black screen or "Something went wrong"

> The whole window is black or flickers: graphics driver. Only Home is empty: servers

<Tabs>
  <Tab title="The whole window is black or flickers" icon="display">
    <Steps>
      <Step title="Update the graphics driver">
        Download a new driver from the graphics card maker's site.
      </Step>

      <Step title="Turn on software rendering">
        Turn on **Settings -> Appearance -> Performance -> Software rendering** and click **Restart now**.

        Then choose **Light** in the same section: without the GPU, the CPU has to draw the effects. Windows and Linux only.
      </Step>

      <Step title="You cannot reach Settings">
        <Columns cols={2}>
          <Card title="Windows" icon="windows" iconType="brands" href="/en/fix/white-screen#render-file">
            The last step on the white screen page
          </Card>

          <Card title="Linux" icon="linux" iconType="brands" href="/en/fix/linux-window">
            Start with safe rendering
          </Card>
        </Columns>
      </Step>
    </Steps>
  </Tab>

  <Tab title="Home or Library is empty" icon="house">
    <Steps>
      <Step title="Reload the interface">
        Click <Icon icon="arrows-rotate" size={16} /> to the right of the house icon in the top bar. Its tooltip is **Reload interface**.
      </Step>

      <Step title="The &#x22;Something went wrong&#x22; screen">
        Click **Try again**, then **Reload**. Still broken: open **Details** and [attach that text to your message](/en/help/contact).
      </Step>

      <Step title="Only Offline works">
        The **Offline** page opens but Home does not: the servers are unreachable. [What to do](/en/fix/servers-down)
      </Step>

      <Step title="Still broken: sign out and sign in again">
        Click **Settings -> Account -> Sign Out**, then **Sign in with SoundCloud** and allow access in the browser. Downloaded tracks and settings stay.
      </Step>
    </Steps>
  </Tab>
</Tabs>

<AccordionGroup>
  <Accordion title="It went black after custom CSS or a background" icon="paintbrush">
    Press **Ctrl+Alt+Shift+C** (macOS **Cmd+Option+Shift+C**): custom CSS turns off. Background: **Settings -> Appearance -> Background image -> None**. The window does not respond: quit the app and start it with `--no-custom-css`.
  </Accordion>
</AccordionGroup>

<Card title="Still broken? Write to us" icon="life-ring" href="/en/help/contact" horizontal>
  Attach desktop.log and the Network check report.
</Card>


## Related topics

- [Error with a number: 500, 502, 404 or 429](/en/fix/errors.md)
- [SoundCloud Desktop](/en/index.md)
- [Network check: what the result means](/en/fix/network-check.md)
- [White screen on Windows](/en/fix/white-screen.md)
- [Linux: white or blank window](/en/fix/linux-window.md)


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